Every day new online casinos emerge on the internet. There’s basically a gambling site for everyone, whether you’re young or old. On the other hand, not every online casino is safe and reliable. It’s good to be critical, and this is why we’ve written a review of 21.com. This is a young online casino that went online in 2018. What can you expect from this online casino when it comes to graphics, games, bonuses, reliablity and user-friendliness?
An online casino for new and experienced players
Nowadays there’s a lot of competition in the (online) casino industry. 21.com is ready to battle against other online casinos. It’s owned by Betpoint Group, a company that wants to offer a great gaming experience for new and seasoned gamblers. Interestingly enough, 21.com mainly focuses on slots, but you can also find some table games and a live casino here. Most slots have been developed by NetEnt, a big name in the casino industry.
Casino games
The casino games of 21.com can easily be found. You can filter them by category, provider and from a-z. So you can always find what you’re looking for, without getting lost digitally. It’s also possible to enter a name or part of a name of a game at the top of the menu. Popular casino games of 21.com include:
- Book of Dead
- Starburst
- Rise of Olympus
- Jack and the Beanstalk
- Reactoonz
- Snake Arena
Live casino
At first there was no live casino at 21.com. For many players this was a big disadvantage. However, the team behind 21.com has changed this and recently introduced two live casinos, from Pragmatic Play and Evolution.com. This online casino works together with well-known software developers such as Play ‘n Go, Betsoft, Microgaming and Elk Studios.
Almost no progressive Jackpots
It’s good news that you can enjoy two live casinos at 21.com, but there are almost no progressive Jackpots. It would be a good idea if the website develops this as well. What’s more, ‘Glam Life’ is the only game with a progressive Jackpot. On the other hand, players can choose between plenty of other great casino games. Take ‘Wolf Gold’ for example, with 25 winning lines. You can already start playing with 25 cents, but a bet of 125 euros is a possibility as well.
Design full of bright colours
Although 21.com is a new online casino, it has already made a new for itself. When you visit the website, the fresh design and bright colours are the first thing you see. The light colors like orange and light red make it attractive to play. 21.com has a white background, which makes it different from other online casinos. Most of them have a black background, but the creators of 21.com have decided otherwise: online gambling is fun so the colors must be bright!
Promotions and bonuses of 21.com
Nowadays most online casinos offer some extra opportunities, such as bonuses. 21.com is no exception, which is good news for every new and loyal player. As a new player you get a nice bonus after signing up. The welcome bonus at this online casino consists of four parts:
- If you create an account you receive 100 free spins for the popular game ‘Vampire vs Wolves’. This is followed by more bonuses. Your first deposit is 100 % up to 100 euros and 900 free spins. To receive this free money, use the code ‘BON1’
- You will also be rewarded with bonus money after a second deposit. Use the code ‘BONS2’ to get 25 % up to 500 euros.
- After a third deposit, using the code ‘BON3’, you receive a bonus of 50 % up to 300 euros
- Last, but not least, a fourth deposit will bring you a bonus of 100 %. Use the code ‘BON4’ and enjoy this free play money.
Bonus conditions
Like most online casinos, 21.com uses bonus conditions. Always read them, to prevent surprises. At this online casino you’re required to play the bonus 50 times. Besides that, the maximum pay out on the free spins is 250 euros. Also important to know is that there are a couple of games where you cannot use the bonus. It also doesn’t apply for the Jackpot, Video Poker and deposits with Neteller, Paysafecard and Skrill.
Promotions page
All bonuses can be found on the Promotions page of 21.com. You can win new bonuses almost every day, so that’s good news. This can be a bonus in all kinds of forms, from extra play money to free spins. Some bonuses are given to new players, while others are specifically meant for loyal players.
Promotions for all kinds of players
At this online casino experienced players will get more than newbies. One of the good things about 21.com we discovered is that the promotions are there for all kinds of players. It doesn’t matter if you’ve just created an account or whether you’ve been a member for a long time.
Safety of 21.com
In an online casino like 21.com you play with real money. So it’s obviously very important that you can rely on the team behind this casino. We’ve tested the reliability in several ways and conclude that you can trust this place. For example, this online casino has some of the most important licenses from gambling authorities. This includes the license from Curacao and the Malta Gaming Authority (MGA).
RNG and SSL logo
Always check the licenses before you start playing in an online casino. It means that different authorities check if the casino games, bonuses, transactions and payouts are safe and fair. Besides licenses, 21.com has an RNG certification and an SSL logo on its website. RNG stands for ‘Random Number Generator’. This means that numbers during a casino game are chosen randomly. Several independent bodies check if this is the case. An SSL logo means that money transactions go through a secured connection.
Responsible gaming
We all know that it’s very important to play in an online casino with a secured connection. It’s just as important that you play in a responsible manner. This means that you don’t spend money you can’t afford to lose. If you do, you might become a problem gambler. To prevent this, 21.com does a so-called ‘Gaming Reality Check’. This means that if you play a certain amount of time a pop-up message appears. It gives you four choices:
- To find out the length of your gameplay
- To suspend your play
- To end your gameplay session or continue it
- To view your transaction history
Discouragement of playing
The pop-up appears to make sure that players don’t become addicted to gambling. The session reminder is one of the tools to discourage playing. It only appears if you’ve been playing a little too long, although it’s your own choice in the end. Responsible gaming even has its own page with an explanation of the casino.
Partnerships with self-help organizations
Betpoint works together with several (international) self-help organizations to fight against problem gambling. These include ‘Be Gamble Aware’ and ‘Anonymous Gambling Addicts’. Do you suspect that someone has a gambling problem or do you have problems yourself? Then contact these organizations as soon as possible.
Deposit limits
21.com uses another tool to prevent problem gaming: deposit limits. This means that you don’t have to use all your money. These limits are set per period, which means that a player has a limit per 24 hours, per 7 days and per month. So in the end you cannot cross your own boundaries when it comes to gambling.
Time-out and/or exclusion
Sometimes members of 21.com still play too much, or they break the rules. In that case they can get a time-out or even an exclusion. Sometimes a time-out only lasts a day or a week, but a month or six weeks is possible as well. If you’re still not doing well, the casino has the right to exclude you from playing Betpoint. This can last six months or even five years.
User-friendliness
21.com scores is known as a user-friendly online casino. We’ve experienced it ourselves. The website and casino games work perfectly, without errors and/or delays. It’s very simple to create an account or deposit money. To create an account you have to fill in your details, such as your name, date of birth and address. Then verify your account to start playing.
Edit your profile
After creating an account you can change your profile whenever you want. This is also the case for the play settings, communication preferences and account accessibility. Besides that, you can request payouts, view your bonuses and game history really easily.
Deposit methods
It’s very easy to deposit money in this online casino. This is another way 21.com shows it’s user friendly. Click on the ‘deposit’ button. At 21.com you can choose between the following payment methods:
- Instant Bank Transfer
- Trustly
- Visa/Mastercard
- Neteller
Pay outs
Be aware of the fact that there are several rules when it comes to pay outs. The good news is that there are several ways to cash out at 21.com. However you have to deposit at least 25 euros to your account at a time. Another disadvantage is that Paysafecard, Skrill and Neteller are excluded for the bonuses when you deposit.
Quick pay-out process
If you want a withdrawal, you will be charged 3 euros. On the other hand, there’s no limit per month and you can pay up to 5000 euros per day. We also think it’s great that the pay outs at 21.com are processed quickly. No one has to wait for days to get their money. This is one of the reasons why you have to pay 3 euros every time.
Customer service
The pay methods and amounts are clearly displayed, as well as the place where you can enter the bonus code. In the bottom right there’s a button to contact the customer service. The helpdesk is 24/7 available to answer your question(s).
Live chat section or e-mail
It’s very important that an online casino has a good customer service. Every player must have the opportunity to ask questions as easy as possible. We’ve tried this by asking a question about the payouts of 21.com. They answered really quickly in the live chat section. You can also send an e-mail to the helpdesk.
FAQ
The customer service of 21.com is in English and very helpful. If you have any questions or remarks, you will be helped in a quick and friendly way. Sometimes questions are asked quite frequently. Check the Frequently Asked Questions (FAQ) page to see if the answer to your question is already there, before using the live chat. This saves you and the customer service time. Nowadays online gambling must be fun, easy and safe. 21.com clearly meets these requirements.
